Terms of Service
TERMS & CONDITIONS
Last Updated: 26th September 2026
Welcome to Kimpex Store. These Terms & Conditions govern your use of our website, mobile applications, online store and related services.
By accessing or using our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions.
1. About Us
KIMPEX STORE is operated by Kantanka Impex Ltd, a company registered in Ghana.
Business Address: 7351 Accra North
Telephone: 0246820954
Email: Kantankaimpex@gmail.com
Website: Kimpex.store
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our systems.
- Interfere with the security or operation of the website.
- Copy, reproduce or commercially exploit our content without permission.
- Submit false, misleading or fraudulent information.
- Use another person’s payment or personal information without authorisation.
We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on our website are accurate.
However, product images may differ slightly from the actual product because of photography, lighting, screen settings, packaging changes or manufacturer updates.
Where a product’s packaging, colour, specifications or appearance changes, the actual product supplied may differ from images displayed on the website, provided that the product supplied remains materially consistent with the description offered for sale.
4. Prices
All prices displayed on our website are in Ghana Cedis (GHS/GH₵) unless otherwise stated.
Prices may change without prior notice. However, once an order has been accepted and payment has been confirmed, we will generally honour the price applicable to that order, subject to correction of obvious pricing errors.
Delivery charges and other applicable charges will be displayed before the order is completed where reasonably practicable.
5. Orders
Placing an order constitutes an offer to purchase a product.
An order is not necessarily accepted merely because you receive an automated order confirmation.
We reserve the right to decline, cancel or limit an order where:
- The product is unavailable.
- There is an obvious pricing or product-description error.
- We reasonably suspect fraud or unauthorised activity.
- The order information is incomplete or inaccurate.
- Circumstances beyond our reasonable control prevent fulfilment.
Where we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payment
We may accept payment through methods displayed on our website, including:
- Mobile Money
- Bank transfer
- Card payments
- Cash on delivery, where specifically offered
- Other approved payment methods
Customers are responsible for providing accurate payment and contact information.
We do not normally have access to your complete card credentials when payment is processed through an external payment provider.
7. Delivery
Delivery times are estimates unless a specific delivery commitment has been expressly agreed.
Delivery may be affected by:
- Incorrect customer information.
- Customer unavailability.
- Traffic and weather conditions.
- Public holidays.
- Courier delays.
- Stock availability.
- Events outside our reasonable control.
The customer is responsible for providing accurate delivery information and being available to receive an order.
8. Inspection on Delivery
Customers should inspect products reasonably promptly after delivery.
Where a product appears damaged, incorrect or materially defective upon delivery, please contact us as soon as reasonably practicable and provide photographs or other evidence where requested.
This does not remove any rights you may have under applicable Ghanaian law.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Return, Refund & Exchange Policy, which forms part of these Terms.
Nothing in our policies is intended to exclude or restrict rights that cannot lawfully be excluded under Ghanaian law.
10. Product Warranties
Where a manufacturer or seller warranty applies to a product, the terms of that warranty will apply.
Warranty coverage may be subject to conditions, exclusions and procedures specified by the manufacturer or supplier.
Unless expressly stated otherwise, warranties do not cover damage resulting from misuse, negligence, unauthorised modification, improper installation, accidents, normal wear and tear or failure to follow instructions.
11. Intellectual Property
Unless otherwise stated, the content of this website, including text, logos, graphics, photographs, product descriptions, designs, videos and software, belongs to or is licensed to Kimpex store
You may not reproduce, modify, distribute, publish or commercially exploit our content without our written permission.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery companies, social media platforms or other services.
We are not responsible for the content, security, availability or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
13. Website Availability
We will make reasonable efforts to keep our website available and functioning.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.
14. Limitation of Liability
To the extent permitted by Ghanaian law, Kimpex store shall not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
15. Force Majeure
We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, strikes, civil disturbances, government restrictions, telecommunications failures, transportation disruptions, severe weather or other similar events.
16. Privacy
Our collection and use of customer information is governed by our Privacy Policy.
17. Electronic Communications
By using our website or placing an order, you consent to receiving transactional communications relating to your order, including order confirmations, payment confirmations, delivery updates and customer-service communications.
Marketing communications will be handled in accordance with applicable data-protection requirements and your preferences.
18. Complaints and Dispute Resolution
If you have a complaint, please contact us first so that we can attempt to resolve the matter promptly.
Complaints Email:
Telephone/WhatsApp: 0592097227
Where a dispute cannot be resolved directly, the parties may explore appropriate alternative dispute-resolution mechanisms before pursuing other remedies available under Ghanaian law.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
20. Changes to These Terms
We may update these Terms from time to time.
The updated version will be published on this website with the revised “Last Updated” date.
21. Contact Us
For questions concerning these Terms:
Kimpex store
19, Alloway Street
0592097227
[EMAIL]
Kimpex.store